# Message threads

## Get all message threads

Get all message threads that you have created, filtered by time interval and/or specific message thread IDs. Note this operation uses [Pagination](/connector-api/guidelines/pagination.md) and supports [Portfolio Access Tokens](/connector-api/concepts/multi-property.md).

### Request

`[PlatformAddress]/api/connector/v1/messageThreads/getAll`

```javascript
{
  "ClientToken": "E0D439EE522F44368DC78E1BFB03710C-D24FB11DBE31D4621C4817E028D9E1D",
  "AccessToken": "C66EF7B239D24632943D115EDE9CB810-EA00F8FD8294692C940F6B5A8F9453D",
  "Client": "Sample Client 1.0.0",
  "EnterpriseIds": [
    "3fa85f64-5717-4562-b3fc-2c963f66afa6",
    "4d0201db-36f5-428b-8d11-4f0a65e960cc"
  ],
  "CreatedUtc": {
    "StartUtc": "2022-03-03T00:00:00Z",
    "EndUtc": "2022-03-14T00:00:00Z"
  },
  "Limitation": {
    "Cursor": "e7f26210-10e7-462e-9da8-ae8300be8ab7",
    "Count": 10
  }
}
```

| Property           | Type                                                                 | Contract                      | Description                                                                                                                               |
| ------------------ | -------------------------------------------------------------------- | ----------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------- |
| `ClientToken`      | string                                                               | required                      | Token identifying the client application.                                                                                                 |
| `AccessToken`      | string                                                               | required                      | Access token of the client application.                                                                                                   |
| `Client`           | string                                                               | required                      | Name and version of the client application.                                                                                               |
| `EnterpriseIds`    | array of string                                                      | optional, max 1000 items      | Unique identifiers of the Enterprises. If not specified, the operation returns data for all enterprises within scope of the Access Token. |
| `MessageThreadIds` | array of string                                                      | optional, max 1000 items      | Unique identifiers of `MessageThread`. Required if no other filter is provided.                                                           |
| `CreatedUtc`       | [Time interval](/connector-api/operations/_objects.md#time-interval) | optional, max length 3 months | Interval in which the `MessageThread` was created. Required if no other filter is provided.                                               |
| `UpdatedUtc`       | [Time interval](/connector-api/operations/_objects.md#time-interval) | optional, max length 3 months | Interval in which the `MessageThread` was updated. Required if no other filter is provided.                                               |
| `Limitation`       | [Limitation](/connector-api/guidelines/pagination.md#limitation)     | required                      | Limitation on the quantity of data returned and optional Cursor for the starting point of data.                                           |

### Response

```javascript
{
  "MessageThreads": [
    {
      "Id": "7f9325f6-ef44-4911-89a8-ae51010a5aa4",
      "OriginalSender": "John Doe",
      "Subject": "Example subject",
      "CreatedUtc": "2022-03-07T16:09:45Z",
      "UpdatedUtc": "2022-03-07T16:09:45Z"
    }
  ],
  "Cursor": "7f9325f6-ef44-4911-89a8-ae51010a5aa4"
}
```

| Property         | Type                                       | Contract | Description                                                                                                                                                                        |
| ---------------- | ------------------------------------------ | -------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `MessageThreads` | array of [Message thread](#message-thread) | required | The filtered message threads.                                                                                                                                                      |
| `Cursor`         | string                                     | optional | Unique identifier of the last and hence oldest message thread returned. This can be used in `Limitation` in a subsequent request to fetch the next batch of older message threads. |

#### Message thread

| Property         | Type    | Contract | Description                                                                         |
| ---------------- | ------- | -------- | ----------------------------------------------------------------------------------- |
| `Id`             | string  | required | Unique identifier of the message thread.                                            |
| `OriginalSender` | string  | required | The sender of the original message in the thread.                                   |
| `Subject`        | string  | required | Subject of the message thread.                                                      |
| `CreatedUtc`     | string  | required | Creation date and time of the message thread in UTC timezone in ISO 8601 format.    |
| `UpdatedUtc`     | string  | required | Last update date and time of the message thread in UTC timezone in ISO 8601 format. |
| `IsResolved`     | boolean | required | Whether the message thread is resolved.                                             |

## Add message thread

Creates a new [Message thread](#message-thread) on behalf of the specified customer, i.e. the sender of the original message in the message thread.

### Request

`[PlatformAddress]/api/connector/v1/messageThreads/add`

```javascript
{
  "ClientToken": "E0D439EE522F44368DC78E1BFB03710C-D24FB11DBE31D4621C4817E028D9E1D",
  "AccessToken": "C66EF7B239D24632943D115EDE9CB810-EA00F8FD8294692C940F6B5A8F9453D",
  "Client": "Sample Client 1.0.0",
  "OriginalSender": "John Doe",
  "Subject": "Example subject"
}
```

| Property         | Type   | Contract | Description                                       |
| ---------------- | ------ | -------- | ------------------------------------------------- |
| `ClientToken`    | string | required | Token identifying the client application.         |
| `AccessToken`    | string | required | Access token of the client application.           |
| `Client`         | string | required | Name and version of the client application.       |
| `OriginalSender` | string | required | The sender of the original message in the thread. |
| `Subject`        | string | required | Subject of the message thread.                    |

### Response

```javascript
{
  "MessageThreads": [
    {
      "Id": "7f9325f6-ef44-4911-89a8-ae51010a5aa4",
      "OriginalSender": "John Doe",
      "Subject": "Example subject",
      "CreatedUtc": "2022-03-08T12:06:50Z",
      "UpdatedUtc": "2022-03-08T12:06:50Z",
      "IsResolved": false
    }
  ]
}
```

| Property         | Type                                       | Contract | Description                  |
| ---------------- | ------------------------------------------ | -------- | ---------------------------- |
| `MessageThreads` | array of [Message thread](#message-thread) | required | The created message threads. |


---

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