# Link or unlink membership

**Mews Operations** uses the [Link or unlink membership](/loyalty-partner/api-operations/memberships.md#put-memberships-link) operation to link an existing membership from the partner loyalty system to a Mews customer profile, or to remove that link.

## Link during new customer creation

Front desk staff are creating a new customer profile in **Mews Operations**. The membership lookup in the partner system returns a matching membership. They select the appropriate membership and link the customer to it.

{% stepper %}
{% step %}

#### Create new customer

<div align="center" data-full-width="false"><figure><img src="/files/6a0sgRktv1BNyuigpcuP" alt="New customer creation form with fields for email, name, phone, membership number, and address" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

#### Select matching membership

<figure><img src="/files/MSDnuk18W22tZCsu0VFV" alt="List of matching members returned from the partner loyalty system, with customer details and a Confirm button" width="330"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Linked membership

<figure><img src="/files/QHMWWxSvzi1JOLfY6Ubu" alt="Customer profile showing the Loyalty panel with a successfully linked membership entry" width="563"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Link from customer profile

Front desk staff view an existing customer profile without a linked membership. They open the lookup screen, which returns a list of matching memberships. They select the correct membership and link the customer to it.

{% stepper %}
{% step %}

#### Customer profile screen

<figure><img src="/files/G1zojySPlyNpj5TSiWIx" alt="Customer profile screen with a Loyalty panel warning that the customer is not enrolled in a loyalty program" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Select matching membership

<figure><img src="/files/5xIeCWaM6cLXY8IWC4Cv" alt="Customer profile screen with a membership lookup panel showing a list of matching members from the partner loyalty system" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Linked membership

<figure><img src="/files/QHMWWxSvzi1JOLfY6Ubu" alt="Customer profile showing the Loyalty panel with a successfully linked membership entry" width="563"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Unlink

Front desk staff view an existing customer profile with a linked membership. They select the membership program and remove it, unlinking the membership from the customer profile.

{% stepper %}
{% step %}

#### Select membership

<figure><img src="/files/zJzGGSavZ1RgnoLC3x0N" alt="Customer profile showing the Loyalty panel with an active linked membership selected for removal" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Unlink membership

<figure><img src="/files/e5aKR2Llj2C1QQF84dWp" alt="Loyalty membership detail panel with the Delete button highlighted to confirm unlinking the membership" width="563"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


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