# Search members

**Mews Operations** uses the [Search members](/loyalty-partner/api-operations/members.md#post-members-search) operation to find members in the partner loyalty system matching a specific Mews customer, based on personal information such as name, email, and address.

## New customer creation

Front desk staff are creating a new customer profile. The customer already exists in the partner loyalty system with a membership. During the creation process, Mews queries the partner system for potential matching members and returns a list of matches.

{% stepper %}
{% step %}

#### Create customer

<figure><img src="/files/6a0sgRktv1BNyuigpcuP" alt="New customer creation form with fields for email, name, phone, membership number, and address" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Lookup results

<figure><img src="/files/JgO2fv0h42I0BCzI0PNB" alt="List of matching members returned from the partner loyalty system, with customer details and a Confirm button" width="330"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Link membership to existing customer

A customer already exists in Mews without a linked loyalty membership. Mews queries the partner loyalty system to retrieve a list of possible matches.

{% stepper %}
{% step %}

#### Customer profile screen

<figure><img src="/files/G1zojySPlyNpj5TSiWIx" alt="Customer profile screen with a Loyalty panel warning that the customer is not enrolled in a loyalty program" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Customer lookup result

<figure><img src="/files/wnt2RIJUnssxiLrRnPIB" alt="Customer profile screen with a membership lookup panel showing a list of matching members from the partner loyalty system" width="563"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


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