# Search members

**Mews Operations** uses the [Search members](https://docs.mews.com/loyalty-partner/api-operations/members#post-members-search) operation to find members in the partner loyalty system matching a specific Mews customer, based on personal information such as name, email, and address.

## New customer creation

Front desk staff are creating a new customer profile. The customer already exists in the partner loyalty system with a membership. During the creation process, Mews queries the partner system for potential matching members and returns a list of matches.

{% stepper %}
{% step %}

#### Create customer

<figure><img src="https://3946584615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNXX5WlJYsdpRtizxNDPz%2Fuploads%2Fgit-blob-c18401b10d7d35025d2879e1b957a842731d1c30%2Fcreate-customer-screen.png?alt=media" alt="New customer creation form with fields for email, name, phone, membership number, and address" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Lookup results

<figure><img src="https://3946584615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNXX5WlJYsdpRtizxNDPz%2Fuploads%2Fgit-blob-a917cafab3ac3655b7d424168fae87a187c7b8b1%2Flookup-results.png?alt=media" alt="List of matching members returned from the partner loyalty system, with customer details and a Confirm button" width="330"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Link membership to existing customer

A customer already exists in Mews without a linked loyalty membership. Mews queries the partner loyalty system to retrieve a list of possible matches.

{% stepper %}
{% step %}

#### Customer profile screen

<figure><img src="https://3946584615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNXX5WlJYsdpRtizxNDPz%2Fuploads%2Fgit-blob-9d8d1f41d93d55b4f9c4eef42f60f554fd57d72c%2Fcustomer-profile-screen.png?alt=media" alt="Customer profile screen with a Loyalty panel warning that the customer is not enrolled in a loyalty program" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Customer lookup result

<figure><img src="https://3946584615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNXX5WlJYsdpRtizxNDPz%2Fuploads%2Fgit-blob-e9d82f473a96b09cada3bd47c99c452bd3f4e47c%2Fcustomer-profile-lookup-result.png?alt=media" alt="Customer profile screen with a membership lookup panel showing a list of matching members from the partner loyalty system" width="563"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}